Free CX Webinar by Sabina Persson and Joanna Carr :
How to Get "Buy In" for Your Customer-Centricity Strategy!
In this webinar, you will learn:
- Why Customer and Employee Experiences (CX and EX) are crucial in a competitive world, and how you can avoid Fragmented Experiences.
- What you need in your 'toolbox' to combine operational efficiency with a 'People First' approach to develop a more empathetic and Customer-Focused Organization.
- Practical tools for getting 'Buy-In' from leaders to secure your mandate and access to resources.
Date: 10.01.2024
Time: 09:00-10:00 CEST
Read more in depth about the webinar below. The Webinar will be held in English.
Register here:
About the webinar:
In a world where competition is increasingly intensifying, the ability to offer memorable experiences – both for customers (CX) and employees (EX) – has become crucial. Many organisations face challenges related to fragmented experiences. This is often due to a lack of mandate, isolated decision-making processes, limited knowledge sharing, and the absence of clear guidelines for customer orientation. The consequence is inconsistent customer experiences and diminished trust in the brand.
Our business environments have changed dramatically due to economic tightening and rapid technological development. This webinar focuses on the critical need to combine operational efficiency with a 'people first' approach. The goal is to create a more empathetic, responsive, and customer-adapted organization.
As a participant, you will gain access to valuable insights and practical tools that help guide your organization towards a stronger customer focus.
Webinar hosts:
Sabina Persson is CCXO and Co-founder of Custellence.
Custellence is a Journey Mapping tool that helps you align your teams around your customer journeys to focus your efforts and resources where they matter the most and create better customer experiences.
Sabina helps users from over +100 countries worldwide get the most out of their CX and customer journey efforts, making sure that the tool delivers the best possible value and experience.
Joanna Carr, CX-Consultant at Allegro Kommunikasjon.
Joanna leads Customer Experience Consulting at Allegro. Her work involves strategic CX guidance, developing CX programs, and optimising B2B and B2C journeys.
Additionally, Joanna judges in the International & European CXA Awards 2024 and serves on the Advisory Board for IHM Business School's CX program in Stockholm. A passionate CX advocate, she offers resources like free e-books, co-hosts the 'CX_podden' podcast, speaks at events, and co-manages the Norwegian CX Network.
Hope to see you at this free Webinar on Wednesday.